Shipping / Return Policy
Thank you for choosing AFISCO Industrial. We hope you are happy with your purchase. However, if you are not completely satisfied with your item for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.
When will my order ship?
All orders are typically processed the same business day, and shipped using the standard lead times found in the item page, and in the cart stated as "Usually Ships". Orders are not shipped or delivered on weekends or holidays.
How will my order ship?
Unless otherwise stated in the order, all shipments will be processed as a standard ground shipment. Transportation of the order will be handled by a local carrier or delivered by an AFISCO delivery truck.
Will my order ship complete?
Our goal is to ship your order complete, but in some cases your order may be processed in more than one shipment if items are not readily available. An email confirmation will be sent immediately following an order review with information on expected ship dates of the order.
How are shipping charges determined?
Shipping charges are determined at the time of shipment based on the size and weight of the order.
If you have any questions regarding the shipment of your order, please email us using the contact form, or call us at 800.248.7123.
All returns must be postmarked within thirty (30) days of the purchase date unless otherwise agreed. All returned items must be in resalable condition and accompanied with an invoice.
To return an item, please email customer service using our contact form to obtain approval. After obtaining approval, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:
Attn: Returns Dept.
3501 Avenue E East
Arlington, TX 76011
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least (5) business days from the receipt of your item to process your return or exchange. Refunds will be credited back to the method of payment used at the time of purchase.
The following items may not be acceptable for returns unless a prior agreement has been made:
- Custom or Non-Catalog Items
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
If you have any questions concerning our return policy, please contact us using our contact form, or call Customer Service at 800.248.7123.